Jana Partners may have a three-pronged plan to build value at Zendesk

Business: Zendesk is a software development company that provides “software as a service” solutions for tracking, prioritizing, and solving customer support tickets across various channels. The company’s offerings include Zendesk Chat, a live chat software to connect with customers on websites, applications, and mobile devices; Zendesk Talk, a cloud-based call center software; Zendesk Guide, a knowledge base that powers customer self-service and support agent productivity; Zendesk Gather, a community forum software that allows customer end-users to connect and collaborate; Zendesk Sell, a sales customer relationship…