Kohl’s CEO Michelle Gass: ‘Amazon is working’


An Inc. sign hangs outside a Kohl’s Corp. department store in Huntington Beach, California, U.S., on Saturday, May 11, 2019.

Kyle Grillot | Bloomberg | Getty Images

Kohl’s CEO Michelle Gass says the retailer’s partnership with Amazon is going well, despite Kohl’s reporting dismal holiday sales that cast doubt on the strategy.

“I get this question, ‘Is Amazon working?'” Gass said Sunday at the National Retail Federation’s annual Big Show in New York, in an interview with CNBC’s Courtney Reagan. “Amazon is working. This returns program is working. We’re seeing the traffic. We’re getting new customers.”

But — more important than people moving in and out of Kohl’s stores only to…


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