Kohl’s says it added 2 million new customers in 2020, thanks to Amazon

0 Inc. parking signage stands outside a Kohl’s Corp. department store in Huntington Beach, California, U.S., on Saturday, May 11, 2019.

Kyle Grillot | Bloomberg | Getty Images

Kohl’s said it added at least 2 million new customers last year thanks to an unlikely friend that it has found in Amazon.

“While details of the partnership are confidential, we will continue to see that this is accretive to both sales and profit,” Chief Executive Officer Michelle Gass said during a conference call Tuesday morning.

Kohl’s began accepting Amazon returns at 10 of its stores in the spring of 2017. By the summer of 2019, the Amazon returns kiosks were rolled out nationwide. The hope has been that…


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