Kohl’s says its tie-up with Amazon ‘underscores’ importance of stores

0 Inc. parking signage stands outside a Kohl’s Corp. department store in Huntington Beach, California, U.S., on Saturday, May 11, 2019.

Kyle Grillot | Bloomberg | Getty Images

Kohl’s says its Amazon partnership is teaching the retailer a lot about its own stores, especially amid the coronavirus pandemic

“It has opened our eyes … that there are other roles a Kohl’s store can play to the American consumer,” Kohl’s chief technology officer Paul Gaffney told CNBC’s Deirdre Bosa Thursday afternoon during a virtual CNBC @Work Spotlight event. 

Kohl’s had said ahead of the 2019 holiday season that a nationwide rollout of its Amazon returns service was going to be a boon for…


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