Macy’s store employees score victory in challenging self-checkout


People wear facemasks as they walk through Herald Square on January 8, 2021 in New York City.

Angela Weiss | AFP | Getty Images

When Macy’s rolled out a new self-checkout feature in its mobile app in 2018, the department store touted how customers could browse stores but skip the hassle of the checkout line. For some store associates, however, that set off alarm bells — and concerns that it would jeopardize their jobs or dock their pay.

Three years later, a union that represents Macy’s employees has scored a victory in challenging the tech-based approach and how it cuts them out of commissions. An independent arbitrator ruled last week that Macy’s violated its bargaining agreement and…


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