For months, renter Sabrina Floyd waited to hear if she and her family were approved for help from the Clark County rental assistance program in Las Vegas.
She’d often ask her caseworker for updates and would get the same reply: “Thank you for your continued patience during these hard times,” the email said. “We are still processing your application.”
Then on June 9, she learned that she was denied because she hadn’t supplied a necessary document in time. She wondered which document officials were referring to. No one had said her application was missing anything.
“We never took longer than 48 hours to respond to any request,” Floyd, 27, said. “I feel…