New car quality declined 11%, blame supply chain problems: J.D. Power


Billboards at the Ziegler Cadillac, Buick and GMC Dealership in Lincolnwood, Illinois, the United States. U.S. General Motors Co.

Joel Lerner | Xinhua News Agency | Getty Images

New vehicle quality declined by 11% this year amid parts shortages, shipping snarls and global trade disruptions, according to J.D. Power’s 2022 Initial Quality Study. Buick, Dodge and Chevrolet topped the list while Volvo, Chrysler and Polestar landed in the bottom three.

The 2022 Initial Quality Study found four times as many new models were worse than their segment averages. Disruptions such as a semiconductor chip shortage and personnel dislocations contributed to vehicle problems reaching a record high in the…


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