Exterior of Panera Bread’s Next Gen design
Source: Panera Bread
Panera Bread is the latest restaurant chain to announce a new design inspired by changes in consumer behavior during the coronavirus pandemic.
Its new layout looks to transform the soup and sandwich chain into a local neighborhood bakery — just with a little bit more tech savvy. In a bid to build customer loyalty, it is adding familiar touches to make the in-restaurant experience more personal than visiting a nameless chain, while its use of technology is meant to make the visit as seamless and easy as possible.
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