Earnings

Teleperformance falls 20%; CEO pushes back on AI fears

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AI does not make decisions with common sense, Teleperformance CEO warns

Shares of Teleperformance plunged 20% on Thursday, after the French call center and office services group missed its full-year revenue target and flagged a “volatile economic environment.”

Investors have been spooked by the potential impact of artificial intelligence on its business model, as companies become more able to tap into the technology directly for their own benefit.

Teleperformance shares dropped 16% last week, according to LSEG data, after Swedish financial services company Klarna said its Open AI-powered customer service assistant was handling two-thirds of customer service calls.

But Teleperformance CEO Daniel Julien on Thursday said that AI would be a positive for its…



Source cnbc.com

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