The coronavirus pandemic has upended auto sales and buying a car will never be the same


A salesman walks past used Toyota Motor vehicles at the Brent Brown Toyota dealership in Orem, Utah, on Monday, April 6, 2020.

George Frey | Bloomberg via Getty Images

Pickup, delivery or curbside? It’s a question Americans have grown accustomed to answering for food delivery and groceries during the coronavirus pandemic. It also might be something they’re asked when purchasing their next vehicle.

The Covid-19 crisis has upended auto sales, and many don’t think they will ever be the same again. Dealers and automakers are changing business strategies and investing millions in new digital sales tools as consumers demand more online and personalized services.

“For digital, this whole disruptive…


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