The RealReal CEO says ‘We may not be perfect every single time’


The RealReal CEO Julie Wainwright conceded on Wednesday that the luxury consignment marketplace’s claim of not having any fakes on its website may not be correct.

“We strive for perfection, but may not be perfect every single time,” Wainwright wrote in an email to customers and consignors.

Wainwright’s message was sent one day after CNBC reported that copywriters, who were hired to write descriptions of items, were verifying the authenticity of items without sufficient training. Former employees also said they were operating under strict quotas, in a culture that focused on volume. They said this could lead to fakes or mistakes on the site.

The stock of the company, which went public in…


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