Retail

Virtual vet service inspired by customer service calls

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Chewy CEO Sumit Singh is seen outside the New York Stock Exchange (NYSE) ahead of the Chewy Inc. IPO in New York, June 14, 2019.

Andrew Kelly | Reuters

Chewy CEO Sumit Singh said Tuesday that calls to its customer service line prompted the online pet supplies retailer to accelerate its plans to launch a virtual vet service — even though that had been years away on the company’s road map.

“We started to get calls in our customer service/customer experience centers where customers would be sitting at home saying ‘Hey. My dog just ate chocolate and I can’t get a hold of my veterinarian,'” Singh said, at a virtual conference hosted by the National Retail Federation.

The executive said his…



Source cnbc.com

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