Virtual vet service inspired by customer service calls


Chewy CEO Sumit Singh is seen outside the New York Stock Exchange (NYSE) ahead of the Chewy Inc. IPO in New York, June 14, 2019.

Andrew Kelly | Reuters

Chewy CEO Sumit Singh said Tuesday that calls to its customer service line prompted the online pet supplies retailer to accelerate its plans to launch a virtual vet service — even though that had been years away on the company’s road map.

“We started to get calls in our customer service/customer experience centers where customers would be sitting at home saying ‘Hey. My dog just ate chocolate and I can’t get a hold of my veterinarian,'” Singh said, at a virtual conference hosted by the National Retail Federation.

The executive said his…


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